Head of Customer Success, Support & Services

Job Description

• Lead and develop Customer Success and Support teams • Drive product adoption and customer experience • Define customer lifecycle and influence product roadmap • Analyze customer data to improve customer experience • Enhance customer journey and optimize touchpoints • Champion customer needs in decision-making processes • Collaborate with internal teams to represent voice of the customer

Qualifications

• 10+ years of leadership experience in Customer Success, Technical Support, and Services • Work experience in AI, ML, Data Engineering, Cloud, SaaS, or Tech Infra • Exceptional collaborative mindset and relationship building skills • Strong experience in strategy building and execution

Benefits

• Competitive salary • Flexible work hours • Health insurance • Retirement plan contribution