Customer Success Associate (West Coast)

Job Description

• Respond to customer inquiries and provide assistance across various communication channels including phone, email, chat, and text • Document all customer interactions accurately using our CRM system • Ensure adherence to company policies and procedures • Work towards achieving customer service targets, metrics, and company Service Level Agreements (SLAs) • Enhance customer service quality by analyzing and refining processes and system configurations • Provide technical advice and assistance to maximize customer operational performance • Identify and troubleshoot network problems related to customer service channels and platforms • Collaborate with and report directly to the Customer Success Manager

Qualifications

• Fluent in three languages: Portuguese, Spanish, and English • 2-5 years of experience in a call center environment handling a high volume of calls • Enthusiasm for engaging in conversations and continuously learning from and educating customers • Passion for technology and a willingness to stay updated on industry trends • Clear, personable, and informative communication skills • Curiosity, motivation, and a drive to tackle new challenges • Strong team player who is comfortable both providing and seeking assistance • Adaptability to thrive in a dynamic and evolving environmentAbility to maintain composure and efficiency in a fast-paced setting • Eagerness to take on new tasks and solve problems in real-time

Benefits

• N/A