Processor Operations Manager

Job Description

• Chime is looking for a Processor Operations Manager to join the Processor and Platform Operations team to operate our core platform capabilities, including card payment processing systems, ACH and other interbank processing and reconciliation systems. The Processor and Platform team’s mission is to empower the development of a member-obsessed Chime experience by strengthening and expanding our proprietary Financial Platform - an operating system for processing all forms of money movement and developing financial software. You will help drive efficiency to ensure these financial capabilities are able to deliver on their 24x7 promise. This position will report to the Director of Processor and Platform Operations.

Qualifications

• 3+ years in bank and/or payment operations with a broad understanding of operations; including accounting, funds flow, settlement, processing, etc. • An understanding of the end-to-end payments ecosystem, including payment methods, card networks, issuer processing, and the regulatory environment • An understanding of ACH originations, returns, settlements and everything in between, AAP certification is a huge plus • Familiarity with network operations including Visa, Mastercard, PLUS, and Star, as well as with network vendors that facilitate AFT/OCT payments and other forms of card-based money movement • Strong analytical and problem solving skills • Extensive experience with Google Office (Sheets, Docs and Slides), analytics platforms (Looker, Snowflake), SQL, core banking systems and related products. • Experience working cross functionally with Product, Accounting, Compliance, Legal, Risk & Engineering to identify, evaluate and size opportunities and prioritize work • Experience driving continuous improvement projects, where you’ve applied deep knowledge to uncover and execute both short term and long term optimizations • A desire to create new processes and are comfortable with ambiguity • Ability to thrive in a fast-paced environment • Strong team player attributes and are an effective collaborator • A member obsessed mindset, eager to learn and improve the user experience • The drive to deploy processes and playbooks so that we can all sleep well at night or make suggestions to improve them so we can all sleep even better at night • A curious and creative problem solving ability - can facilitate resolution of issues in a timely manner by working cross-functionally with product and engineering teams • Excellent business acumen, communication skills and a self-starting attitude

Benefits

• Competitive salary based on experience • 401k match plus great medical, dental, vision, life, and disability benefits • Generous vacation policy and company-wide Take Care of Yourself Days • 1% of your time off to support local community organizations of your choice • Mental health support with therapy and coaching through Modern Health • 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents • Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more. • Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit • A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote • In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!