Senior Customer Support Manager (Microsoft Dynamics Product) (Remote- US Based)

Job Description

• Software as a Service (SaaS) company dedicated to providing innovative solutions to clients • Specialize in Association Management Software (AMS) on the Microsoft Dynamics platform • Seeking a Senior Customer Support Manager to lead support team • Responsibilities include leadership, technical expertise, customer service, process improvement, collaboration, reporting and analytics, training and development • Growing role with expected team size increase over coming years

Qualifications

• Bachelor’s degree in computer science, information technology or 10 years of software support experience is required • Minimum of 5 years of experience in managing support operations, preferably in a SaaS environment • Deep understanding of Microsoft Dynamics products and technologies, with relevant certifications preferred • Proven leadership skills with the ability to motivate and inspire a team to achieve excellence • Strong problem-solving skills and the ability to think strategically while also executing tactically • Excellent communication and interpersonal skills, with the ability to effectively interact with clients, stakeholders, and team members at all levels of the organization • 2 years of experience with administering IT service management tools such as Dynamics 365, ServiceNow, or Zendesk is a plus • Existing experience with case management in Dynamics 365 is preferred • Accounting and financial knowledge is a plus • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities

Benefits

• Medical, dental, and vision insurance options • 100% Employer paid short/long term disability • Basic Life • 401(k) option with 100% company match • Flexible paid personal/vacation time built on mutual trust and accountability • 10 sick days annually • 9 company paid holidays • 6 weeks paid parental leave