Manager, Enterprise Account Management

Job Description

• Your mission as Manager of Enterprise Account Management at Flock Freight is to mentor & lead a team of Enterprise Account Managers while driving measurable growth of volume, revenue, and gross profit across your portfolio. You and your team are responsible for owning the execution across all operational support needs to ensure retention and continued growth within our Enterprise clients. You drive process improvements by making data-driven decisions for our Account Managers to minimize churn and drive the continuous expansion of wallet share within our existing customer base. • Implement and communicate business growth strategies through goal setting , accountability management, and motivation techniques such as team rewards and contests • Coordinate bid processes and identify new business opportunities within the sales pipeline • Review the pricing teams’ rates and maximize the RFP’s based on your innate knowledge of the account and ensure we execute on any contractual commitments to our customers.

Qualifications

• 5+ years managing enterprise logos in a 3PL brokerage environment • 1+ years of leadership experience managing customer-facing teams, specifically within a freight brokerage • Proven track record of onboarding net new accounts, retention, and growth • Deep knowledge and understanding of customer supply chains & discovery • Extreme familiarity with committed freight, contracts and EDI / API capabilities • Excellent written and verbal communication skills • Experienced in servant leadership-based management • Flexibility to work after hours, weekends, and/or holidays as needed • Ability to travel quarterly for customer visits

Benefits

• Flexible PTO: Our Flockers work hard and deserve the time they need to rest and recharge. With no accrual system, we encourage you to the time you need off, when you need it. • 401(k) Employer Match: We know Flock may just be a stepping stone in your epic journey, but we want to be sure you’re setting your future self up for success! For that reason, we provide a 401(k) plan that offers a 4% employer match. • Medical, Dental & Vision: Generous coverage for employees and dependents. Both HMO and PPO options provided with 100% Employer paid options for employees.