Sr Manager, Digital Product Ops

Job Description

• Responsible for overseeing operations of our product and design teams, ensuring smooth execution and delivery of our product roadmap • Drive cross-functional partnerships with multiple teams, product, and engineering to improve the quality of our products and the readiness and maturity of our operations • Champion the needs of the product team by creating and implementing processes and systems that ensure operational excellence

Qualifications

• 6-10 years of experience in Management Consulting, Analytics, Corporate Strategy, Product Management, or Operations. Product operations experience preferred. • A willingness to both work strategically and in the execution minutiae; managing everything from broad initiatives to specific JIRA tickets. • Proven track record of successfully leading and managing a team • Experience working in e-commerce preferred but not required • Experience leading complex operational and strategic initiatives and partnering effectively on cross-functional projects • Excellent business judgment and problem-solving/analytical skills

Benefits

• Drive alignment and drive product planning processes that map to long-range plans. • Help the product team make decisions with greater accuracy and speed: including handling product discovery, customer insights, data deep-dives, and technical documentation analysis when required. • Manage delivery and calendar for cross-functional initiatives • Own monthly and quarterly review cadences, ensuring alignment to strategic objectives and transparency. • Track and analyze product metrics to inform product strategy and drive business outcomes. • Own broad alignment across product, marketing, and site merch on strategy, goals, and focus for GTM efforts. • Establish best practices and ways of working for the product organization and its interactions with cross-functional teams. • Lead Product team operations including staff meetings, PM meetings, off-sites, operational rhythm. • Identify problems across organizations and create processes to solve them. Work with other teams to manage creation and execution of goals, aligning with the product area strategy. Coordinate cross-functional project teams to execute analyses to develop recommendations. • Distribute timely/accurate updates tailored to audiences. Provide clarity in ambiguous situations to ensure stakeholders are aware of risks and opportunities. • Partner with Product Team in managing product lifecycle management (PLM) tools and systems (JIRA)