Payments Project Manager

Job Description

• Own all Nextech Payments implementations Nextech Payments in general Embedded Nextech payments - Partner integration implementations Integrated CareCredit implementations • Help coordinate the identification of Beta customers for new payment integrations and feature releases Provide suggestions to improve implementation, activation, and overall client experience for payment customers Manage the third-party integrations and are certified to use Nextech Payments (adherence to Nextech Payments best practices). Coordinate the implementation and activation of Nextech Payments customers that want to leverage certified third-party software solutions with Nextech Payments Help educate internal stakeholders on existing and new Nextech Payments and other PayFac features Front-line defense team member for PayFac product team, performing troubleshooting, issue reporting, and handoff to Product, tracking through resolution Help with feature launch and commercialization Support creation and maintenance of artifacts (KB and SOP documentation, demo videos) Communicate and help train clients when needed Help with Nextech Payments activation and first deposit metrics Work with the Payments team to help educate the Sales, PSM, CSMs, and Support with payment Training, Documentation, Process Updates Be a cross-functional team member between PayFac and Implementations Provide support and assistance to implementations for all Payment features and 3rd party software integrations Help with Support Cases Activate Payments Licenses Assist implementations with training clients on Nextech Payments and its features Support Implementations team with client setup, device ordering, and activation session troubleshooting Manage post-go live client health check Assist the team with meetings as a representative of PayFac product where necessary Be a Salesforce expert for PayFac team Support quantitative analysis of Payments feature utilization by clients and support/supply data for health-checks in coordination with CSMs/PSMs to identify any blockers and drive feature adoption.

Qualifications

• 3 years of experience in the payments industry holding a variety of positions working with internal and external clients • Knowledge and understanding of all facets of the Card Payment Industry • Bachelor’s degree, preferably in business, information technology or related area (or equivalent experience) • Demonstrate superior problem solving and troubleshooting skills. • Ability to multitask, prioritize, and meet deadlines. • Excellent communication skills with strong ability to build meaningful cross-functional relationships and buy-in • Critical thinker with strong analytical and problem-solving skills. • Demonstrated experience with data, using Excel other MS Office programs • Must possess high degree of professionalism and proven ability to work with confidential information • Ability to work in a fast-paced environment with ambiguity and minimal oversight • Strong attention to detail with excellent written and verbal communication skills.

Benefits

• Employee Assistance Program with free counseling sessions available • Flexible Time Off: take time off when you need it without worrying about available hours • 10 paid holidays + 1 floating holiday • Generous annual bonus opportunity • iCREATE Employee Recognition Program • Insurance : Choice of Medical, Dental, and Vision plans • Wellness Program including discounts on medical premiums • Health Savings Account • Flexible Spending Account • Volunteer Time Off • 100% Company-Paid Parental leave • 401(k) with Employer Match • 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance • Company-Sponsored 529 College Savings Plan • Corporate Discounts on Retail, Travel, and Entertainment • Pet Insurance options