Implementations Engineer

Job Description

• Act as a Recharge technical project manager and trusted guide to merchants during the post-sales implementations phase (whether implementing Recharge for this first or adding on a new Recharge product). • You will consult our merchants to understand their business needs and craft solutions that deliver value and drive growth via Zoom calls, emails and slack. • You aim to be a step ahead of objections but when they arise you handle them by providing tailored and actionable solutions. • On both individual and company levels, you will drive impact by taking ownership. You will be accountable for the success of launching your book of business, will drive outcomes while communicating with urgency, while always having milestones and launch dates in mind. • Prepare for and lead technical discussions with teams ranging from non-technical business stakeholders to software engineers • Consult and provide technical insight to merchants as an authority on recommended technical approaches & best practices for the merchant’s category and setup • Immerse yourself in the ever-evolving eCommerce industry and continually evaluate how to position Recharge during the implementations scoping process

Qualifications

• Bachelor's Degree in Business or Technical Field • 2 years project management experience, preferably in the software space • Shopify experience preferredUnderstanding of programming and debugging, as well as REST APIs and Webhooks (Python or JavaScript preferred) • Knowledge of JS and CSS, preferredExperience in spreadsheet formulas and macros, preferred • Salesforce, GuideCX, Atlassian, SaaS Connector Tools, SaaS Project Management tools, and Zendesk preferred • An understanding of the eCommerce industry • Great oral, written, and interpersonal communication skills and the ability to communicate to both technical and non-technical audiences • Ability to travel up to 10% of the time

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service