posted Apr 10
Technical Support Representative
Job Location: Remote
Salary: $50,000 - $60,000 a year
Job Description
• Execute support system designed for customer ease • Develop cross-functional relationships • Provide holistic resolutions to customers • Deliver world-class customer experience • Master product and integrations • Evaluate support organization processes • Assist in knowledge base article creation • Participate in training and coaching support representatives
Qualifications
• 5+ years in Customer Support with proficiency in ticketing systems • Experience in Tier 2 or Tier 3 support roles • Ability to troubleshoot SaaS platforms, complex software integrations, and APIs • Familiarity with Zendesk and/or FreshDesk • Skilled in real-time troubleshooting including video conferences, remote access, live chat, and email support channels
Benefits
• Competitive base salary range of $50,000 - $60,000 USD • Remote work • Opportunity to accelerate sales teams • Dynamic and empowered community • Supportive and customer-focused environment
Related Jobs
- Company
- Peach
- Post Date
- New
- Title
- Customer Service Representative
- Type
- $18 - $25 a year
- Location
- Bay Area, California
- Company
- Complete Care
- Post Date
- New
- Title
- Remote Customer Service Representative
- Location
- Remote
- Company
- Modern Animal
- Post Date
- New
- Title
- Veterinary Customer Service Representative - Pasadena
- Type
- $19 - $21 a year
- Location
- Los Angeles, California
- Company
- Taboola
- Post Date
- New
- Title
- Associate Advertising Account Manager
- Location
- Los Angeles, California
- Company
- Nomi Health
- Post Date
- New
- Title
- Senior Customer Support Engineer
- Location
- Remote