Desktop Support Technician

Job Description

• Performs broad systems administration and technical support • Supports day-to-day operations including end user devices and peripheral equipment • Provides technical oversight of the IT Service Desk • Installs and maintains hardware and software products • Identifies, evaluates, and corrects hardware, software, or operations problems • Makes recommendations for future hardware and software additions or enhancements • Troubleshoots and performs steps to identify root cause of unavailable systems or network • Opens, assigns, and escalates support tickets • Answers IT Support calls and resolves technical problems • Monitors IT support ticket system • Communicates with customers regarding ticket status • Documents and implements standard operating procedures • Performs adds/moves/changes of computer equipment • Provides computer training for employees • may be required to work weekends and overtime occasionally

Qualifications

• Bachelor's degree in information technology, computer science, or related field preferred • 3-4+ years in desktop support • Ability to work autonomously • Excellent written and verbal communication skills • Customer service skills • Exceptional interpersonal skills • Ability to conduct research into issues and products • Ability to present ideas in business-friendly language • Familiarity with desktop imaging software, specifically Intune • Experience with Microsoft Windows environment and Office 365 Tenant Administration • Experience with Mac computers in a corporate environment a plus • Experience with IT ticket tracking system (ServiceNow) • Knowledge of current technological developments • Ability to handle multiple assignments with attention to detail • Ability to prioritize and meet deadlines consistently • Maintains and secures sensitive/confidential information • Working toward Microsoft Administration certification, Network Associate-level certification, or Information Security associate-level certification

Benefits

• Competitive salary • Full-time employment • Reasonable accommodations for individuals with disabilities • Access to hospital facilities for eligible roles