Enterprise Customer Success Manager

Job Description

• Deliver customer success to mid-market enterprise accounts • Manage end-to-end customer lifecycle • Establish executive relationships for accounts • Develop long-term strategic account plans • Drive customer adoption and identify growth opportunities • Measure and report customer health • Resolve customer issues and lead customer governance • Negotiate complex renewal terms • Adhere to defined CSM processes and metrics • Collaborate with internal teams and provide feedback for improvement

Qualifications

• 5+ years’ experience in a customer-facing role, preferably in B2B and/or SaaS environments • BA/BS degree in business/technology or comparable experience and 3+ years’ experience in customer success • Extremely strong oral and written communication skills • Intellectual Curiosity and technical acumen • Skilled at matrix management and using leadership skills • Demonstrated mastery of organization skills • Ability to quickly understand questions and problem solving • Knowledge of tools like Salesforce, Gainsight, and Jira

Benefits

• Relentless innovation and consistent leadership recognition • Aggressive growth and recognition in Inc. 5000 list • Empowerment to manage risk and unleash intelligence • Opportunity to work with Fortune 500 caliber clients • Competitive salary and benefits package