Enterprise Account Manager

Job Description

• Serve as primary contact for assigned clients on any/all matters relating to customer satisfaction and/or problem resolution • Maintain active account plan including managing targeted profitability and preparing regular forecast reviews • Lead customer retention & growth strategy development including annual, quarterly, and monthly business review and planning sessions. Referral management. • Provide voice of market and customer to Sales, Marketing, Product & CX leadership, and ELT • Present and demonstrate any aspect of products currently licensed to the customer in order to refamiliarize, orient, or provide value to the user/customer to maximize customer experience • Collaborate internally and cross-departmentally to keep all accounts apprised of any potential issues to their software performance timely • Participate in kick off calls to successfully transition account ownership post-sale/implementation. • Build and maintain annual territory plan

Qualifications

• 6-8 years of large account management (as measured by being top 10% of customer base size) • Salesforce.com experience • Able to work effectively cross functionally, excel at managing complex situations and possess the ability to adapt to a changing environment quickly and easily • Exhibits a good to excellent attention to detail • Excellent verbal, written and interpersonal communication ability • Ability to travel throughout the week and potentially on weekends • Experience providing input on and/or building processes • Ophthalmology experience • Ability to learn quickly and apply that knowledge • Ability to work in a team environment yet also comfortable with working in an autonomous environment • Natural curiosity to figure out solutions • Project management and/or consulting experience in software business • Healthcare technology experience • Microsoft office proficient

Benefits

• 5 free mental health counseling sessions annually • Flexible Time Off: take time off when you need it without worrying about available hours • 10 paid holidays + 1 floating holiday • Generous annual bonus opportunity • iCREATE Employee Recognition Program • Insurance: Choice of Medical, Dental, and Vision plans • Wellness Program including discounts on medical premiums • Health Savings Account • Flexible Spending Account • Volunteer Time Off • 100% Company-Paid Parental leave • 401(k) with Employer Match • 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance • Company-Sponsored 529 College Savings Plan • Corporate Discounts on Retail, Travel, and Entertainment • Pet Insurance options