Implementation Specialist

Job Description

• Accountable for the technical implementation of Windfall's solutions for customers, specifically with regards to data and applications • Maintain a deep understanding of Windfall's solutions and how they can be applied to meet customers' needs • Act as a subject matter expert, providing technical guidance and support to customers and internal teams • Work closely with the Customer Success team to ensure customers hit the ground running and achieve success using Windfall's products: - Conduct customer data analysis to better understand customer needs and inform implementation strategies - Configure and run initial attribution based on knowledge of customer data and KPIs - Resolve data and technical issues during the onboarding process - Develop application training and content for customers • Collaborate with Product leadership to build implementation processes into the Windfall application • Stay up-to-date with industry trends and advancements in SaaS and DaaS technology

Qualifications

• Bachelors in a technical discipline (Computer Science, Technology, Engineering, Math) or another quantitative field • 1-3 years in an external client-facing role (e.g., consulting, finance, sales, etc.), great EQ is essential • Scrappiness. We don't have all the answers, but you'll need to find them • Basic computer science skills or interest in self-learning. Command-Line and SQL proficiency will jumpstart your time to value • Great communication skills internally and externally. Prompt response and action when needed, people rarely need to follow up with you • Startup personality: smart, ethical, friendly, cross-functional, hardworking, and proactive • Willingness and desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions • Ability to work in ambiguous environments with little direction • Technical experience with analytical tools, methodologies, and design

Benefits

• Be an excellent communicator • Operate with transparency • Provide leverage, not optimization • Make a difference every day • Act with integrity and trust