Customer Success Engineer

Job Description

• Crusoe Cloud is growing its Customer Success Engineering team to support our customers in the development and growth of our carbon-reducing cloud. • We offer high performance GPU compute at a fraction of the cost of hyperscalers. Our Customer Success Engineers ensure that our growing customer base is able to resolve their challenges quickly so they can get back to advancing the field of AI/ML, advanced physics simulations, or computational biology. • You will work alongside customers and be our first responder to challenges - working closely with our Solutions, Product, and Engineering teams to create timely and systematic solutions to troubleshoot current problems, and identify/prevent problems from occurring. • We are looking for someone who is passionate about customer experience, documentation, taking initiative, and who wants to play a key role in the success of expanding Crusoe Cloud and its climate impact.

Qualifications

• 2-5 years in a customer support role, with experience working in cloud, storage, networking environments • Knowledge of other public cloud technologies preferred (e.g., AWS, Azure, GCP) • Strong communication and customer service skills, with ability to prioritize competing escalations • Excellent troubleshooting skills and ability to work with cross-functional teams • Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field or 4+ years of experience in a technical position

Benefits

• Hybrid work schedule • Industry competitive pay • Restricted Stock Units in a fast growing, well-funded technology company • Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents • Employer contributions to HSA accounts • Paid Parental Leave • Paid life insurance, short-term and long-term disability • Teladoc • 401(k) with a 100% match up to 4% of salary • Generous paid time off and holiday schedule • Cell phone reimbursement • Tuition reimbursement • Subscription to the Calm app • Company paid commuter benefit; $50 per pay period