Operations Manager | New York City

Job Description

• As our Operations Manager, you will oversee a part of the NYC area and lead the charge in driving success in those stores. You will have the opportunity to lead and develop a team of multi-unit general managers and assistant general managers, ensuring exceptional customer service for both customers and baristas. This role will thrive in a fast-paced, high-growth environment and be excited by Blank Street's growth trajectory. If you're passionate about delivering perfection in every cup of coffee and ready to take on the challenge of overseeing a team of teams and 15-20 cafes, let's chat. • What you'll own: • People • Lead and mentor a team of existing General Managers, Assistant General Managers and Field teams to grow and develop in their roles and to perform at their best each day • With HQ support, hire and source incredible future talent, staying ahead of org needs in line with business growth • Be the gatekeeper of training standards through our world-class LMS in line with the training team to ensure all materials, tools, and processes are being adopted and adhered to • Develop and champion succession planning for all field team roles, ensuring our employees are always motivated by opportunities and development • Work hand-in-hand with the People Team to maintain a desired eNPS, ensuring our field teams feel supported and heard • Develop and foster cross-functional relationships and build effective communication tools between HQ and the Field to create harmony and connection • Physical spaces • Create and maintain efficient processes and daily duties for our field leadership teams through our auditing platform to promote productivity, store cleanliness, and customer satisfaction • Own the role of unblocking all field positions to ensure they have the tools and environments they need to succeed • Ensure our spaces are always operating safely for our teams and our customers • Product • Maintain coffee quality standards across your store and assist coffee trainers in ensuring recipes made with precision and perfect execution • Hold great relationships with our vendors and be a professional, communicative partner • Performance • Drive top-line sales growth by supporting and leading cross-departmental initiatives such as community engagement, marketing campaigns, events, and seasonal product launches • Constantly review areas of improvement across the business with key focuses on our team, the financial health of the business, and the customer experience • Own the underlying KPI's and budget for the New York Market. Key KPIs include: • Striving for high productivity through efficient labor planning • Mitigating wastage, while maximizing AOV • Accuracy with inventory reporting and goods handling • Quality of our product and NPS • Health of each store's individual P&L

Qualifications

• 5+ years of operations leadership experience in hospitality and/or retail • 3+ years of multi-unit or regional/district experience leading large team of teams in a fast-paced environment • Proficient in finance, P&L oversight, and budgeting • Track record of hiring senior roles and retaining top talent • Customer & employee experience obsessed • Growth mindset • Entrepreneurial thinker • Strong multitasker with proven ability to balance multiple priorities • Excellent communicator, written and verbal • Coffee experience, a big plus

Benefits

• $100,000 - $115,000 base compensation • Medical, Dental, and Vision coverage. Blank Street covers the full premium for low and mid-tier employee-only plans! • Equity • Learning and development opportunities. We're growing and we'd like for you to be a part of the journey. • Parental Leave benefits • A whole lot of Blank Street swag & coffee