Customer Success Manager

Job Description

• Be an expert in Cohere's product suite • Act as voice of the customer, identify insights & communicate to Product, Sales and Engineering teams • Unblock paths to deployment, partner with internal teams and customers • Gain deep understanding of customers' needs • Own end-to-end renewal process, conduct QBR’s, lead renewals • Build trusted advisor relationship with customers

Qualifications

• 5+ years experience in Customer Success • Passion for AI industry (LLMs in particular) • Crisp communication skills • Collaborative mindset • Understanding/background in LLMs, AI or Machine Learning • Ability to solve problems, pivot with speed • Resourcefulness, willingness to explore multiple solutions • Solutions engineering skillset

Benefits

• Enhance utilization of Cohere's technology • Maximize value for customers • Main point of contact for clients and partners • Unblock paths to deployment • Guide customers towards solutions • Own end-to-end renewal process • Build trusted advisor relationship with customers