Product Operations Analyst

Job Description

• We are looking for an experienced Product Operations Analyst to work cross-functionally to drive product and marketing decisions through insightful data analysis and unwavering focus on the customer experience. This role requires strong influencing skills to shape the thinking of senior leaders, along with the credibility and gravitas to gain alignment on data-driven strategic priorities. • The Product Operations Analyst will operate with a high degree of autonomy to uncover customer insights, synthesize compelling narratives, and adapt messaging to resonate across diverse audiences. Success requires the finesse to build consensus among stakeholders, strong project management skills to effectively drive product roadmap decisions, and the strategic mindset to translate insights into executable strategies that enhance customer centricity.

Qualifications

• A minimum of 5-7 years in product analytics, operations, or related CX role, preferably in FinTech companies, with a proven track record of successfully coordinating and managing complex projects. • Bachelor Degree in related field, required. • Ability to gain alignment by developing, managing, and communicating actionable insights through effective, data-driven storytelling • High emotional intelligence with excellent communication skills and strategic business mindset to influence and shape senior stakeholder perspectives. • Strong analytical skills and critical thinking with past experiences navigating various Customer Operations vendors such as Kustomer, Ada, AWS Connect, etc. • Highly autonomous with proven judgment and credibility • Comfortable challenging status quo backed by data • Passion for customer experience and continuous improvement • Excellent work ethic, high productivity, and acute attention to detail are critical • Strong follow-up skills and a sense of accountability, follow-through, and ownership

Benefits

• Competitive salary packages • Comprehensive medical, dental, vision, and life insurance benefits • Wellness perks • Paid parental leave • Generous Paid Time Off • Learning and Development resources • Flexible working hours