Solutions Consultant (Remote- US Based)

Job Description

• Acquire a fundamental understanding of Protech’s Products, Customer Support Policies, and the contractual agreements in place between Protech and our clients • Engage with Protech clients to understand their goals and design requirements • Provide advice and communicate a clear vision on how best to achieve their project goals utilizing tools, applications and methodologies that will provide exceptional value to our clients • Develop functional requirements documentation for customer approval • Implement and support system configurations and test based on the client approved requirements and according to Protech’s standard operating procedures (SOPs) • Provide training to customers and participate in other educational and training activities • Utilize a uniform approach to documenting and building out solutions that will ensure consistent ongoing support to clients • Continuously study emerging tools, technology and business practices for the association marketplace, and the application of these tools and practices • Provide consulting services to clients in a manner that is consistent with project budget • Other related tasks as assigned by supervisor

Qualifications

• Bachelor’s degree and at least 1 year of work experience in a related field • Solid technical skills, specifically regarding Microsoft Dynamics 365 (or similar) and related platforms • Understanding of CRM applications and basic database structures such as SQL • Experience with non-profit organization functions such as membership management, meeting management, professional development, and fundraising • Proficient with Microsoft Office Productivity Suite (Word, Excel, Outlook) • Ability to work with various stakeholders and teams to ensure quality and timely project delivery • Comfortable taking initiative to be productive and efficient, enjoy being hands-on, owning their role and ensuring the work is executed with attention to detail • Effective communication skills and an inherent desire to turn clients into 'Raving Fans'

Benefits

• Medical, dental, and vision insurance options • 100% Employer paid short/long term disability • Basic Life • 401(k) option with 100% company match • Flexible paid personal/vacation time built on mutual trust and accountability • 10 sick days annually • 9 company paid holidays • 6 weeks paid parental leave