Senior Desktop Administrator

Job Description

• Our Senior Desktop Administrator are elite when it comes to delivering exceptional customer service with technical knowledge, which makes task balancing a crucial part of this role • SDA’s are the front face support to our clients for any Hardware or Software troubleshooting • Expected to troubleshoot in a proactive manner, respond to inquiries eagerly, and make technical challenges a positive experience • Position will require you to be onsite

Qualifications

• 3-5 years of support experience with a variety of operating systems • Proficient within Google Workspace • Extensive experience with SaaS Applications (O365, Slack, OneDrive) • Experience using Azure • Experience with Okta administration • Audio/Visual application support and troubleshooting (Zoom/MS teams) • Experience with Intune • Experience with Mimecast • Work experience in supporting Biotech Labs is preferred • Expertise in deploying and supporting desktops/laptops, phone systems, and various mobile devices • Ability to adjust quickly to changing priorities and make quick decisions • Strong customer service, prioritization, and communication skills

Benefits

• Provide user support both onsite and remote staff • Troubleshoot Software and Hardware issues for staff as needed • Take part in company wide projects (system upgrades, security rollouts) • Test and qualify new hardware/software for the company • Utilize established ticketing system to track open issues • Responsible for knowledge Base documentation creation • Supporting C-Level executives when needed