Senior Customer Success Manager, Enterprise

Job Description

• Actively managing customer happiness and renewal • Establishing strong relationships with key decision-makers • Developing and executing strategic account plans • Forecasting and identifying risk for customer renewals • Becoming an expert on 6sense predictive engine • Partnering with technical CSM and Program Managers • Advocating for customer product feature priorities • Building customer advocates for references and success stories • Juggling multiple projects and scaling while having fun

Qualifications

• 5+ years of Customer Success, Account Management, or Consulting experience • Experience working with global 1000 Enterprise customers • Experience advising customers including CxOs on best use of SaaS platforms • Experience working closely with B2B demand gen and marketing teams • BA/BS degree is required

Benefits

• Health coverage • Paid parental leave • Generous paid time-off and holidays • Quarterly self-care days off • Stock options