posted Jun 08
Client Success Executive - Health Plan
Job Location: Remote
Job Description
• Achieve Retention, Upsell, and NPS targets for key strategic accounts. • Cultivate client relationships serving as a trusted advisor. • Develop and execute Retention and Upsell Plan for each assigned client.
Qualifications
• 10+ years client success experience serving Fortune 100 clients with expertise in benefits and healthcare. • Exceptional written and verbal communication skills. • Ability to consult with and influence executives.
Benefits
• Serve as the client success manager for a portfolio of large, complex clients with revenue under management of 15m+ ARR. • Develop a deep understanding of client strategy and partner with clients to define desired business outcomes. • Negotiate price increase at renewal and actively seek opportunities to expand IH services.
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