Senior Solution Architect

Job Description

• Lead all aspects of implementations, including design, configuration, and testing phases of Coupa Pay solutions for global clients • Engage customers in insightful discussions about their business needs, moving beyond basic feature/function explanations • Produce business requirements, high-level design documents, and detailed file mapping specifications • Provide technical and functional expertise to customers during the implementation process, advising clients on industry and Coupa Pay best practices to drive process transformation • Mentor team members on client customization practices, system architecture, and testing strategies • Demonstrate a strong technical understanding of the product, discussing and showcasing the full Coupa Pay platform and its configuration to meet customer business needs • Serve as a subject matter expert (SME) to analyze, determine, and recommend best practices for implementing customers • Manage multiple complex projects simultaneously, ensuring timely and successful delivery • Coach clients to optimize their electronic payment initiatives • Share relevant prior experiences with customers and colleagues, contributing valuable insights • Provide assistance to colleagues as needed, fostering a collaborative work environment • Work effectively in both individual and team settings, on and off client sites • Manage customer relationships, with up to 25% of your time potentially involving travel • Conduct Coupa platform demonstrations and deliver various training sessions

Qualifications

• Bachelor’s degree in Business Administration or a related field • In-depth understanding of accounting, bank treasury systems, ACH/Wire Payments, Credit card payments, Domestic/ International payments, and procure-to-pay products • Strong analytical and detail-oriented skills • Excellent written and verbal communication skills, including presentation skills • Proficiency in Agile and waterfall SDLC methodologies • Experience with Jira, Salesforce, Postman, Excel, Visio, and database structures • Knowledge of bank connectivity (SWIFT, H2H, EBICS, etc.) • Proven ability to manage multiple complex projects simultaneously • Relevant financial process automation experience with payment applications like Bill.com or Tipalti • Extremely strong client management skills with the ability to work with customers to execute implementation plans for a rapid, successful go-live of Coupa Pay products • Experience with Software as a Service (SaaS), financial accounting, customer management, and payment solutions • Experience configuring and delivering software demonstrations • Ability to work in a fast-paced and passionate environment • Must be able to work remotely

Benefits

• 11 paid holidays • Generous Accrued Time Off • Generous paid sick time • Annual day of service