Technical Account Manager

Job Description

• Technical Account Managers are on the frontlines working to establish partnerships with Ramp customers, and act as a liaison between customers and our internal technical teams. You’ll be partnering with Customer Success & Account Manager teams to identify, prioritize and build financial solutions for existing customers so that Ramp continues to scale with their needs. • You will act as the technical and financial subject matter expert for our customers, and design solutions that address the customer’s needs through Ramp and partner integrations. You will partner with Post-Sales teams to drive Product, Design and Engineering teams’ roadmaps to evolve Ramp to better serve our customers at scale and offer increasingly higher value to the customers. • You will define the customer’s financial & technical success criteria from onboarding through activation and expansion. You will represent Product, Design and Engineering externally and will operate with deep conviction and understanding of Ramp’s technical capabilities. The role requires technical skills necessary to understand and educate on robust accounting features, and integrate them across all the touchpoints and surface area of a customer.

Qualifications

• Bachelor's degree in computer science, engineering, business, finance or accounting • Minimum 4 years in Technical Account Management, Implementation, Solutions Consulting and/or delivering business SaaS solutions and using APIs, ideally within the financial space • Deep understanding of accounting systems, accounting/controllership needs, and finance/accounting workflows • Strong understanding of HRIS and/or ERP solutions • Excellent engineering, system design and technical specification writing skills • Ability to anticipate customers’ needs and position product solutions accordingly • Excellent verbal and written communication skills, as well as interpersonal skills • Exceptional with organizational, project management, and time management skills • Bias towards action, adaptability and ability to operate in a high pace environment of a high growth startup

Benefits

• 100% medical, dental & vision insurance coverage for you • Partially covered for your dependents • One Medical annual membership • 401k (including employer match on contributions made while employed by Ramp) • Flexible PTO • Fertility HRA (up to $5,000 per year) • WFH stipend to support your home office needs • Wellness stipend • Parental Leave • Relocation support for NY • Pet insurance