Sr. Assoc. Manager, Digital Operations

Job Description

• The Sr. Associate Manager, Digital Operations is responsible for developing the operational business strategy and business requirements across multiple digital platforms; primarily the Brand’s E-Commerce mobile/web and loyalty platform, Kiosks, and the restaurant control center solution. This role will lead digital execution that improves both the team member and customer experience along the entire order journey with digitally forward solutions. This individual will be the key business owner providing scope and design requirements, operations insight and will define and test innovative solutions to restaurant challenges and be responsible for them from pilot to national launches. • Projects for this role will be highly visible in nature and require working closely with multiple cross-functional groups including, technology, marketing, engineering, and field company and franchise teams with clear communication within all levels of the organization. It is critical for this individual to be strategic and bring forth thoughtful solutions rooted in data and industry-leading insights that elevate the conversations with leadership and key partners to support decision-making and setting priorities.

Qualifications

• Bachelor’s degree in a relevant field, or equivalent on the job experience preferred. • 7+ year of experience in restaurant/retail operations, management consulting, or leading or engaged digital operations strategic management preferred; 2+ years of experience in a people management role preferred. Comfort acting as an individual contributor and as a team manager while remaining current on industry innovation, practices, techniques, and tools to support the brand’s goal of having industry-leading digital platforms. • Excellent communication and presentation skills with focus and brevity and ability to adapt messaging to the audience; The ability to influence and bring internal stakeholders on your design journey to support your decisions and vision. • A deep curiosity and ability to consider product strategy and vision. Ability to craft business requirements for any project or product roadmap with clear objectives that align to broader organizational goals. • Strong organizational skills, with the ability to work independently, multi-task, and adapt to change in a complex, fast-paced, and deadline-driven environment. • Travel around the Southern California area is common. Local restaurants near the Restaurant Support Center provide quick access for early testing, observation, and feedback with our great Taco Bell teams before expanding to larger test areas.

Benefits

• Hybrid work schedule and year-round flex day Friday • Onsite childcare through Bright Horizons • Onsite dining center and game room (yes, there is a Taco Bell inside the building) • Onsite dry cleaning, laundry services, carwash, • Onsite gym with fitness classes and personal trainer sessions • Up to 4 weeks of vacation per year plus holidays and time off for volunteering • Tuition reimbursement and education benefits • Generous parental leave for all new parents and adoption assistance program • 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting • Comprehensive medical & dental including prescription drug benefits and 100% preventive care • Discounts, free food, swag and… honestly, too many good benefits to name