Strategic Account Manager

Job Description

• Forge relationships with key decision makers within target accounts with the end goal of securing new business and increasing overall client revenue • Identify opportunities to broaden the scope of services within existing customer base while delivering outstanding service to our customers to retain existing business • Stay current on our clients’ business, industry, and key objectives and challenges so that you can be a trusted ally and make informed recommendations • Provide thought leadership to the client (e.g., best practice presentations, cost savings recommendations, diversity measures, reporting) • Be an expert on the features, advantages, and benefits of Upwork's entire suite of enterprise products/solutions, services, and offerings • Develop new business across multiple products and solutions by expanding to additional client departments and divisions

Qualifications

• Strong relationship and client management skills and aptitude for navigating complex organizations • Ability to work cross-functional within Upwork to deliver excellent service to our customers • A sales and growth mindset and ability to anticipate customer needs and sales opportunities • Relentless attention to detail and organization • Experience with account planning and mapping • 5+ years staffing, SaaS or consulting industry experience in a sales or account management role • Experience managing Fortune 500 customers • Superior communication skills both verbal and written • Ability to foster strong partnerships both internally and externally • Proven track record of success and expansion

Benefits

• medical insurance for you and your family • unlimited PTO • 401(k) with matching • 12 weeks of paid parental leave • generous Employee Stock Purchase Plan