Customer Support Expert

Job Description

• Master your understanding of the GlossGenius product by answering support tickets primarily via phone and text • Work with customers to understand their goals and challenges in order to deliver faster product value through effective ticket responses • Deliver best-in-class, personalized support to meet our high standards for customer satisfaction • Work with a dynamic team to achieve team company goals such as customer acquisition and retention • Engage with the team to identify areas of opportunity to improve resources: macros, help center, etc.

Qualifications

• 1+ year work experience in a customer-facing role, SaaS preferred • Proven record of driving customer satisfaction and meeting or exceeding performance standards • Excellent written and verbal communication skills, with an ability to adapt to various communication styles • A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment

Benefits

• Generous PTO • Competitive health & dental insurance options, with premiums covered by GG • Generous, fully-paid parental leave policy • Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses • One-time home office stipend • Team Bonding: As a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year