Sr. API Technical Writer

Job Description

• Plan, develop, and maintain customer-facing content for the Smartsheet OpenAPI documentation and the product Help Center • Work cross-functionally with the Product, Engineering, Marketing, and Field Operations to produce technical, developer-facing content that adheres to style guidelines and deadlines while being concise and clear • Improvement projects for the site, reporting, and internal processes • Immerse yourself in Smartsheet’s product line and learn the technologies and features as needed to document them accurately • Distill specification documents and internal technical FAQs to create targeted, quality, customer-facing content • Work with Subject Matter Experts (SMEs) to ensure technical accuracy • Drive content projects from planning through post-launch analytics • Review the work of other writers and mentor them as they develop technical writing expertise • Track and report on project assignments and schedule, working towards hard deadlines • Manage content production tasks • Review and compile change requests and customer feedback to recommend and implement content changes • Maintain the API documentation style guide • Perform other duties as assigned

Qualifications

• 5+ years of experience writing documentation for developers and IT professionals, or equivalent work experience • A BA in English, Technical Communication, Computer Science or a related discipline (or equivalent experience) • Strong understanding of OpenAPI specifications and related tools • Proficiency with technology and documentation tools such as Swagger, Redocly, Docker, Markdown, and Git. • Strong Command of English language, both oral and written (C1 and above) • A passion for technology and familiarity with the benefits and challenges of working on a SaaS product  • A knack for crafting great customer experiences driven by your knowledge of or experience in the customer service or support business • Excellent communication skills, with the ability to convey complex technical information in a clear and concise manner • A desire and ability to learn new technologies quickly • Experience creating screenshots and/or visual diagrams to promote understanding of complex ideas  • Experience with content production, for example, moving a document from a draft stage in one tool and formatting and publishing it from another tool • Smartsheet Product Certification preferred by not required

Benefits

• HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees • Stock - Restricted Stock Units (RSUs) for eligible roles • Lucrative Employee Stock Purchase Program (15% discount) • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Incidental Sick Leave • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to LinkedIn Learning online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role-specific)