Hardware Maintenance Project Manager (Contract)

Job Description

• Drive the Caper Hardware Maintenance and Repair program for the carts in the market, integrating robust categorization of requirements with strategic evaluation of in-sourcing and outsourcing opportunities • Create a closed-loop system to identify, prioritize, and address maintenance and repair needs within the retailer facilities • Responsible for planning and coordinating field service tickets to minimize cart downtime and optimize resolution velocity and quality through effective ticket management • Facilitate cross-functional communication, ensuring that all prerequisites are addressed prior to the initiation of maintenance schedules and activities • Develop, publish, and oversee the Maintenance and Repair Schedule, in collaboration with the Hardware Deployment team, and ensure accountability and adherence to timelines • Assess ongoing initiatives and make recommendations for schedule and resource optimization across maintenance and deployment initiatives • Lead analytics on maintenance operations, capturing and analyzing trends related to repairs, manpower allocation, ground-time, and non-routine activities in the field to drive continuous improvement opportunities • Craft detailed and comprehensive procedural and operational documentation of the Caper Hardware Maintenance and Repair project • Be a Flex Player: In this fast paced environment, our priorities can evolve quickly. You must be willing and excited to engage with new and undefined problems with curiosity and a can-do attitude.

Qualifications

• A Bachelor’s degree or equivalent work experience • 5+ years of supply chain, operations, or manufacturing experience • Strong project management skills with the ability to manage multiple maintenance related initiatives simultaneously • Experience in using quantitative and qualitative data to inform strategic decisions and drive improvements • Proficient in Google Sheets and ticketing software such as Jira, Freshdesk, ServiceNow etc • Strong communication and interpersonal skills • Availability for travel as required to meet business needs • Authorization to work in the US is required. This position is not eligible for visa sponsorship

Benefits

• Get to work with cutting-edge AI and computer vision technology in a rapidly growing company • Opportunities for career growth and development • Competitive benefits package • Flexible work environment