Sr. Technical Writer, Machine Learning & AI

Job Description

• Join Databricks in a period of tremendous growth and innovation. Technical writers here play a critical role in our customer success. • Collaborate closely with engineers and product managers to develop effective, customer-focused documentation. • Collaborate closely with customer-facing technical staff (support engineers, solutions architects, developer relations) on best practices, onboarding material, and other scenario-based guidance. • Help drive an information-architecture approach to organizing content based on customer use cases. • Help us continually improve our authoring and production tools and processes. • Edit content contributed by engineering and the field for technical accuracy, grammar, usage, adherence to style, and fit within information architecture. • Manage contributed articles through technical review, content edits, and publication. • Use your skills in media to create videos and diagrams that help customers quickly grasp concepts and workflows in data science.

Qualifications

• 4+ years documenting sophisticated technologies for developers and IT professionals, or equivalent work experience (for example, as a software developer, product manager, or solutions architect). • Strong cross-functional collaboration and professional communication skills. • Mastery of technical writing tools and style: consistent voice, straightforward and lively style, and understanding of the rules of grammar and usage. • Experience working with data products. • Experience working with cloud platforms. • Demonstrated understanding of information architecture concepts and how to apply them to a constantly changing website. • Proven project management skills. • Proficiency in Markdown-style formats with Git and GitHub. • Strong analytical skills with excellent problem-solving abilities. • Experience using data and customer feedback to drive decision-making.

Benefits

• Medical, Dental, and Vision • 401(k) Plan • FSA, HSA and Commuter Benefit Plans • Equity Awards • Flexible Time Off • Paid Parental Leave • Family Planning • Fitness Reimbursement • Annual Career Development Fund • Home Office/Work Headphones Reimbursement • Employee Assistance Program (EAP) • Business Travel Accident Insurance • Mental Wellness Resources