Client Success Account Executive (Employers)

Job Description

• LetsGetChecked seeks an experienced Account Executive to manage and grow relationships with our Employer clients, ensuring the delivery of high-quality, successful LetsGetChecked solutions. The ideal candidate will excel in building client relationships, identifying program success metrics, and achieving program and expansion goals. • Own client relationship from contract execution through lifetime with LGC • Build strong relationships within assigned clients, and develop a deep understanding of clients’ business operations, business objectives and challenges • Achieve client satisfaction, retention and revenue growth goals with your assigned accounts • Facilitate regular engagements with your assigned clients, including weekly calls, business reviews and periodic site visits • Partner with Sales & Implementation to seamlessly onboard clients • Communicate with day to day program managers and engage with client leadership, engaging LGC subject matter experts as needed • Manage client expectations on program scope, delivery timelines, incident management, optimization opportunities, etc. • Drive growth through additional tests, services and populations • Develop and manage client business/account plans, communicate benchmarks and milestones and continuously monitor and evaluate progress and effectiveness of tactics • Understand and manage internal OKRs (Objectives and Key Results), key performance indicators (KPI’s), Individual objectives and track and report out on a weekly basis • Forecast accuracy and regular updates via SFDC • Ensure client understands value (ROI) of LGC through relationship management, Business reviews & reporting • Drive participant utilization in collaboration with patient engagement and other internal stakeholders as appropriate • Work with internal partners to meet the client’s reporting and analytics needs • Partner with Client Success Managers, where applicable, to ensure all client deliverables and needs are met.

Qualifications

• 5-7+ years of account management experience, ideally within the health tech sector • Preferred experience managing accounts in the healthcare system, clinical or wellness solutions, and digital health industries • Experience working in a startup environment • Exceptional program management skills • Ability to apply effective discovery skills to uncover client needs and feedback • Strong written and verbal communication skills • Ability to effectively work cross-functionally in a growth environment and adapt to fast changing needs • Good level of understanding of Salesforce • Critical thinking and problem solving skills • Strategic account oversight supporting consultative selling techniques with health plan clients • Attention to detail • Experience with technical integration facilitation and methods

Benefits

• Alongside base salary we offer a range of benefits including: • Health insurance and an Employee Assistance Programme • 401k • Annual Compensation Reviews • Flexible PTO policy • Free monthly LetsGetChecked tests • Referral bonus programme • Internal Opportunities and Careers Clinics • Maternity, Paternity, Parental and Wedding leave.