Sr. Customer Operations Analyst

Job Description

• Investigate and troubleshoot break/fix issues • Participate in solution design session help solve business problems • Develop solution within sandbox environment, promote to production • Share knowledge with team through RCA and deployment documentation • Continue to build knowledge of GSS departmental process and procedures • Subject matter expert supporting our technical support and customer success department • Administer CRM, IVR, PSA and LMS applications • Work in an agile environment

Qualifications

• College degree or 3+ years of equivalent work experience in technical support or customer success operations • SFDC developer experience in Service and Experience Cloud • Basic Python and APIs knowledge • Strong communication and problem-solving skills • Proficient in Google Suite products

Benefits

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA • Unlimited PTO • Industry-leading gender-neutral parental leave • Paid Company Holidays • Paid Sick Time • Employee stock purchase program • Disability and life insurance • Employee assistance program • Gym membership reimbursement • Cell phone reimbursement • Numerous company-sponsored events, including regular happy hours and team-building events