Staff Technical Writer - Product Documentation

Job Description

• Lead the planning, research, and documentation of features in a topic-based method. Your research will involve in-depth collaboration with Support, Development, QA, Product Management, and other teams, setting an example of self-learning through hands-on and independent study. • Write and oversee writing according to our style guide and our implementation of STE to create error-free release notes and admin guides, published to multiple formats. Your work will help set the quality standard. • Work closely with the Product Documentation team to create integrated, consistent deliverables and to drive innovation for constant improvement. Your experience will be key in identifying and implementing these improvements. • Assist with the workload on team projects for quick releases and across-the-board quality updates, ensuring timely delivery and consistent quality.

Qualifications

• 8+ years of experience as a technical writer in English, with at least 3 years focused on enterprise software or cybersecurity product documentation • Bachelor and/or Graduate degree(s) in technical writing or a related field, with a history of continued professional development • Demonstrated ability to learn quickly, produce high-quality work, and guide others to do the same • Proven track record of consistent self-tracking and project management in fast-paced environments • Exceptional written and verbal communication skills in English (native level) • Experience with cross-functional collaboration across global teams • In-depth knowledge of cybersecurity concepts and their application in product documentation is preferred

Benefits

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA • Unlimited PTO • Industry-leading gender-neutral parental leave • Paid Company Holidays • Paid Sick Time • Employee stock purchase program • Disability and life insurance • Employee assistance program • Gym membership reimbursement • Cell phone reimbursement • Numerous company-sponsored events, including regular happy hours and team-building events