Customer Success Manager II

Job Description

• Responsible for ensuring your customers are successful with the Entrata platform • Develop strong relationships with your customers • Partner with other departments to ensure customers’ needs are met and that they remain customers of Entrata • Manage multiple projects that impact customers and see them through to completion

Qualifications

• B.A. / B.S. 2-3 years of customer success experience • Desire to go the extra mile to ensure that your customers are happy and successful • Strong organizational skills, with the ability to manage multiple projects simultaneously • Ability to demonstrate patience while working through stressful situations and challenges • Work autonomously - you will always have the ability to call on peers and managers to coach you on specific situations, but you are expected to manage your time and portfolio of customers. • Ability to travel up to 15% of the time • Excellent communication, both verbal and written, and analytical skills • 2-3 years of property management experience • 2-3 years of customer success or other customer-facing experience in SAAS industry • Experience working with Product and Development teams.

Benefits

• Manage a portfolio of clients to ensure a high level of satisfaction and success is achieved • Conduct regular meetings with your customers to review solution performance and provide best practice recommendations • Collaborate regularly with Development and Product teams to ensure that the Entrata platform continues to evolve and meet the needs of our customers • Partner with our Support organization to ensure that the customers’ support needs are being met • Facilitate the transition out of implementation and support the client’s drive toward self-sufficiency • Create a tailored plan, in collaboration with Sales, to ensure continued success and growth for your customers • Educate customers on self-service tools, release processes, and other client programs • Attend sprint review meetings and advocate for customer needs in those meetings • Maintain high-level knowledge of each of the Entrata offerings and configuration options