Associate Operations Manager

Job Description

• As an Associate Operations Manager at one of our ghost kitchen facilities, you will play a pivotal role in overseeing daily operations, ensuring facility maintenance, working to get prospective partners onboarded, and delivering exceptional customer support.

Qualifications

None

Benefits

• Lead and train a dedicated facility team, handling scheduling, training, and performance management. • Manage a highly efficient order fulfillment process, and deliver excellent customer service • Cultivate positive and inclusive work environments, fostering teamwork and communication across teams and departments. • Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts. • Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services. • Manage a janitorial team (either internal or external, depending on the site); uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations. • Monitor partner compliance with safety and health department protocols. • Enforce proper waste disposal procedures, responding promptly to cleaning-related emergencies. • Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise • Manage the overall partner experience, preventing churn, and extending partner lifecycle. • Train with senior positions in support, data analytics, and reporting. • Participate in planning sessions with management and peers. • Review and report KPI metrics to facility management and contribute to goal setting. • Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability.