posted Jun 14

Relationship Manager, SMB

Go junior

Job Location: San Francisco, California

Job Description

• Build relationships with key decision makers and stakeholders across a dedicated customer base • Drive customer growth by proactively identifying opportunities to deliver greater customer value • Operate with a high level of customer orientation including, but not limited to • Researching customers’ businesses and preparing thoughtful questions and insights in advance of customer meetings • Asking layered, open-ended questions to understand and clarify customers’ objectives and challenges beyond surface-level detail • Adapting and shifting communication style and content to fit the needs of different stakeholders • Leading with solutions, not products, when making recommendations aligned to customer objectives • Engaging customers consistently to confirm and clarify value and adapt a strategy when needed to optimize ROI • Maintain joint accountability with cross-functional teams for customer success • Consistently practice humility - seeking guidance from colleagues when faced with novel challenges or untested scenarios • Maintain discipline in territory and account planning, forecasting, quota attainment, and using the CRM and other sales tools. • Proactively reach out to your customers with key product updates and materials in order to generate a healthy pipeline of cross-sell opportunities with your customers.

Qualifications

• 1-3 years of applicable, relevant sales experience • Excellent communication, negotiation, and forecasting skills • Experience working in a B2B SaaS environment is required, experience working with the HR Technology space is preferred • Excellent negotiation and accurate forecasting skills required • Experience carrying a revenue target or quota with the ability to develop compelling strategies that deliver results is required • Proficiency with tools including Salesforce, Gainsight, Drift, Google Suite, and Slack