Director of Product Management - Enterprise Readiness

Job Description

• As the product leader of the Enterprise Readiness team, you will take ownership of how customers manage Cloudflare for their organizations, manage team and user access, and how customers interact with our API services • Responsible for building the necessary capabilities to enable the company to scale to meet the needs of the largest enterprises in the world, so that they can successfully adopt Cloudflare across their organization • Problems you may face include how to enable customers to scale from a few teams using Cloudflare to entire departments across the company and across subsidiaries, and how to ensure partners and resellers are treated as first class in their ability to manage Cloudflare at scale and quickly get their end customers up and running on the platform

Qualifications

• Demonstrated excellence building customer management and platform experiences in an Enterprise setting • Experience in wrangling system and domain complexity to present delightful experiences for customers • A history of building and managing teams where people deliver the best work of their lives in a dynamic environment where goals can conflict and desires always exceed resources • First-class execution - we want to understand the system by which you manage competing priorities, progress never stops and the right things get done • Excellent synthesis abilities - you will be asked to talk to numerous constituents and then define the graph that needs to move, convince everyone else it is the right graph, then move it - iteratively, continuously, tirelessly • Influence through persuasion - you need to convince teams that do not work for you to see things your way. Your communication skills and EQ will need to be excellent. You’re able to speak with ease to customers, engineers, colleagues, and executives • A track-record of driving excellence throughout the organizations you serve. We want to hear not just about the things you shipped but the difficult cases where you had to say no

Benefits

• Medical/Rx Insurance • Dental Insurance • Vision Insurance • Flexible Spending Accounts • Commuter Spending Accounts • Fertility & Family Forming Benefits • On-demand mental health support and Employee Assistance Program • Global Travel Medical Insurance • Short and Long Term Disability Insurance • Life & Accident Insurance • 401(k) Retirement Savings Plan • Employee Stock Participation Plan • Flexible paid time off covering vacation and sick leave • Leave programs, including parental, pregnancy health, medical, and bereavement leave