Customer Success Operations Associate

Job Description

• The Customer Success Operations Associate is vital in ensuring the effectiveness and efficiency of customer success operations within the organization. • This role involves analyzing data, developing insights, and providing support to enhance the overall customer experience and drive business growth. • Additionally, the Associate assist in drafting and verifying the accuracy and completeness of internal and external communications related to customer and partner updates. • They attend key meetings to ensure cohesive communication regarding maintenance, software updates, and operational changes. • The Associate collaborates with cross-functional teams to optimize processes, improve performance, and drive strategic initiatives that maximize customer success outcomes and retention. • This role supports the alignment of initiatives and ensures a cohesive approach to customer communication, enhancing both the customer journey and business objectives.

Qualifications

• Bachelor’s degree in business administration, Marketing, Analytics, or a related field or equivalent experience.• Experience in Account Management, Customer Success, or Customer Experience Management. • 2+ years of experience in a similar role, preferably in a SaaS or technology company.• Experience with CRM systems (e.g., Salesforce), customer engagement platforms (e.g., Gainsight), analytics tools preferred (e.g., DOMO), and project management tools (e.g., Monday) is preferred. • Excellent communication and writing skills with the ability to present complex data and insights clearly and concisely. • Detail-oriented with the ability to prioritize tasks and manage multiple projects simultaneously. • Collaborative team player with the ability to work effectively across cross-functional teams. • Proactive mindset with a passion for problem-solving and continuous improvement. • Ability to thrive in a fast-paced, dynamic environment with a high degree of ambiguity and change.

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service