Technical Support Engineer

Job Description

• Answer ‘how to’ technical and application configuration questions to our enterprise customers • Assist in troubleshooting 1st and 2nd level technical issues • Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success • Be responsible for customer production environments • Build 'knowledge articles' in Coupa’s knowledge base for customers' use

Qualifications

• Excellent written and verbal communication skills • Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems. • Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML) • Ability to articulate solutions to complex technical problems clearly and simply • Experience working directly with external customers in a support environment, preferably in an enterprise software setting

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service