Intern, Customer Experience

Job Description

• We seek an exceptional intern to join our Partner and Customer Experience Team. In this role, you will contribute to ongoing projects that involve gathering and analyzing partner and customer feedback and implementing related initiatives. • Your primary responsibility will be building automated listening posts to gather partner/customer feedback and create reports summarizing the results. • The outcome of this work will enhance our partners’ and customers’ journeys and improve our customers’ outcomes. • Available for collaboration during standard US hours of operation.

Qualifications

• Build Workflow Automation: Using Workato, design and implement basic automated workflows that allow us to conduct listening posts as set points in our customers’ and partners’ journeys. • Problem-Solving Skills: Ability to troubleshoot issues and use resources to explore new approaches. Capable of efficiently debugging automation and integration issues, with a strong problem-solving mindset and attention to detail. • Agile Methodologies: Experience working in Agile development environments, participating in sprint planning, and delivering automation and integration solutions iteratively. • Documentation and Testing: Proficiency in documenting processes, creating test cases, and conducting thorough testing to ensure the reliability and scalability of solutions. • Monitoring and Performance Optimization: Ability to monitor automated workflows, identify performance bottlenecks, and optimize integration processes for efficiency and scalability.

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service