Risk Program Director

Job Description

• Manage and drive resolution for accounts at risk of not renewing in collaboration with the Sales, Renewals, and Customer Success teams • Determine priority for risk and intervention • Effectively communicate renewal risk status to executive staff and other stakeholders • Engage and lead teams in the development and execution of remediation plans to address critical renewal issues • Strong ability to assess the needs for resolution and assign the appropriate parties to achieve goals • Analyze and iterate over the existing program processes, identify areas of improvement and present solutions • Report on the Early Warning Program successes, losses, and trends to executives and key stakeholders

Qualifications

• 5+ years of functional ownership or senior leadership in renewal risk or escalation program management • 7-10 years of experience in a senior role within Sales, Renewals, and/or Customer Success • Experience in high-visibility, executive-facing roles • Deep experience with horizontal leadership and the ability to drive accountability and delivery across all teams and stakeholders • Experience with Remediation Plans or ‘Get-Well Planning’ as an effective tool for driving multiple internal stakeholders towards meaningful action for customers • Excellent verbal and written communication skills, including the ability to interact with executives and senior leadership on a daily basis • Ability to work and lead cross-functional collaboration and drive teams to a common goal • Highly organized with superior time management skills • Ability to convey complex ideas in a clear, concise manner • High energy and strong interpersonal skills • Self-starter with the ability to manage several projects in a fast-paced environment • Ability to work in an extremely fast-paced environment • Experience in Cybersecurity is a plus • Salesforce and Reporting Tool Experience

Benefits

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA • Unlimited PTO • Industry-leading gender-neutral parental leave • Paid Company Holidays • Paid Sick Time • Employee stock purchase program • Disability and life insurance • Employee assistance program • Gym membership reimbursement • Cell phone reimbursement • Numerous company-sponsored events, including regular happy hours and team-building events