Customer Success Associate (East Coast - Trilingual)

Job Description

• Respond to customer inquiries across multiple communication channels • Document customer interactions accurately • Work towards achieving customer service targets and SLAs • Provide technical advice and troubleshoot network problems • Collaborate with Customer Success Manager

Qualifications

• Fluent in Spanish, Portuguese, and English • 2-5 years of experience in a call center environment • Enthusiastic about customer interactions and technology • Strong communication skills and problem-solving abilities • Ability to thrive in a dynamic environment

Benefits

• Competitive salary • Health insurance • Paid time off • Opportunities for growth and development