Lead Enablement Manager, Customer Success (Customer Hub)

Job Description

• Develop and execute on a comprehensive enablement strategy • Collaborate closely with senior leadership • Develop and maintain an onboarding program • Foster a collaborative and supportive environment • Establish metrics to measure the effectiveness of enablement initiatives • Act as a subject matter expert on customer success best practices • Provide ongoing coaching and mentorship

Qualifications

• 6+ years leading end-to-end enablement programs for Customer Success or Sales roles • Proven experience in a Customer Success role in a SaaS organization • Strategic mindset with the ability to align enablement initiatives with broader organizational objectives • Analytical mindset with the ability to leverage data • Experience designing and delivering complex training programs • Experience collaborating with marketing and product teams • Ability to design and develop engaging and interactive training and content • Consistent record of impacting revenue outcomes through enablement • Experience using authoring tools and content and learning management systems • Familiarity with customer success tools like Gainsight and Salesforce as well as other enablement platforms

Benefits

• medical, dental and vision coverage • health savings accounts • flexible spending accounts • 401(k) • flexible paid time off • company-paid holidays • culture of learning that includes a learning allowance and access to a professional coaching service for all employees