Customer Success Associate

Job Description

• Reporting to the Strategic Account Manager, the Customer Success Associate (CSA) plays a pivotal role in ensuring the success and satisfaction of our valued customers • Collaborating closely with designated Strategic Account Managers, the CSA provides vital support to deliver exceptional service and uphold customer KPIs

Qualifications

• 2+ years of experience in customer-facing roles, preferably in a B2B environment • Proven experience presenting information to customers and adeptness at receiving and implementing feedback • Bachelor's degree or equivalent work experience • Exceptional organizational, presentation, and communication skills, both verbal and written • Ability to adapt quickly to change, respond promptly to issues, and devise creative solutions • Self-motivated, team-oriented individual with a strong desire to excel in a dynamic startup environment • Commitment to continuous personal and professional growth • Technical proficiency with tools and responsibilities such as SFTP, ticketing systems, project management, and data entry • Proficient use of Google Suite with a keen interest in adopting and leveraging other software platforms to enhance customer success initiatives

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents • 10 allocated sick days per year • Flexible paid time off in addition to 12 paid holidays throughout the year • Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management • Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid sabbatical leave to renew and recharge