Operations Manager

Job Description

• Lead operational programs that improve efficiency, effectiveness, and ultimately, customer satisfaction. Consider the impact of your work on all aspects of the customer journey • Partner with various stakeholders to ensure seamless program execution. Identify and address any roadblocks that could impact customer experience • Analyze operational processes across departments. Develop and implement programs that streamline workflows and optimize resource allocation • Tackle challenges that arise at the intersection of operations, engineering, finance, and service delivery. Develop solutions that consider both customer needs and financial constraints, while aligning with technical feasibility • Manage multiple projects and tasks simultaneously, adapting to changing priorities to ensure timely project completion • Communicate clearly with all stakeholders. Keep everyone informed on project progress and ensure a shared understanding of customer needs and goals

Qualifications

• Bachelor's degree (preferably in business) or equivalent experience • 5+ years of experience leading and managing operational projects focused on process improvement in areas like inventory management, supply chain, customer service delivery, sales & operations forecasting, and new customer pilot launches • Proven track record of successfully implementing ERP system optimizations or process improvement initiatives • Proven ability to lead and manage multi-million dollar operational projects with cross-functional teams. Experience within professional services or consulting is a plus • Demonstrated commitment to continuous improvement. Possession of a PMP or Six Sigma certification is highly valued. Willingness to pursue one within the first year is a consideration

Benefits

• Options for 100% company paid medical, dental, and vision coverage for employees and dependents (for US employees) • Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA) • Life, AD&D, Short and Long Term Disability Insurance • Aflac Critical Illness, Accident Insurance & Hospital Indemnity Insurance • MetLife Legal Plan(s) & Pet Insurance • Farmers GroupSelect Auto & Home Insurance • 401(k) with 3% company matching • Professional development reimbursement • Unlimited PTO • Hybrid work opportunities • Daily catered lunches in our San Francisco office