Operations Specialist (Customer Identity)

Job Description

• Support day-to-day coordination of programs, ceremonies, and communications through calendaring, procurement, budget management, logistics coordination, stakeholder management, and resource creation and management • Administer the Product Unit’s onboarding programming through new hire tracking, program coordination, calendaring, data entry, feedback analysis, and reporting • Coordinate and execute virtual and in-person meetings and events including All Hands, routine and ad hoc meetings, offsites, and social events • Draft and manage communications, help desks, FAQs, and other knowledge bases; answer questions and provide proactive updates to our global team members • Coordinate the rhythm of the business, including agenda management, notes, content and slide deck creation, logistics, and action item follow-ups. • Provide design support for slide decks, internal knowledge bases, and video assets • Maintain our internal knowledge base(s) to ensure information is relevant and up-to-date while providing a seamless employee experience. • Analyze and execute on feedback mechanisms (surveys, polls, interviews, etc.) to ensure programs are iterated upon based on data and insights • Source content for blogs and other communications • Identify and execute operational improvements to increase efficiency and responsiveness across the organization through process improvement, project planning, and stakeholder management • Build efficiency and responsiveness into existing operations • Organize, prioritize, and coordinate multiple work activities with a demonstrated ability to meet deadlines and communicate status • Collaborate and build strong relationships with internal partners and stakeholders

Qualifications

• Excellent verbal and written communication skills • Advanced slide design skills. Able to design visually appealing slides that convey information to an audience in a clear and engaging manner. Google Slides preferred • Organized and detail-oriented self-starter with a natural curiosity to learn new skills • Proficiency in Google Sheets • Track record of making meaningful progress and communicating status to stakeholders • Results-driven with the ability to multitask and handle pressure in a fast-paced environment • Exceptional organization with a focus on execution • Comfortable with ambiguity, change and able to navigate a fast-paced, remote environment • Ability to travel up to 15% of the time

Benefits

• Amazing Benefits • Making Social Impact • Fostering Diversity, Equity, Inclusion, and Belonging at Okta