VP, Customer Care Operations

Job Description

• Toast is looking for a VP of Customer Care to oversee our Global Customer Care Operations. • Lead a large team of customer-facing agents. • Define and execute the Customer Care strategy. • Partner with other parts of Toast for customer feedback incorporation. • Travel requirements: 25% travel to various US & international customer care team locations

Qualifications

• Experience leading contact center teams of 2K+ • Proven track record of effective people leadership over a mix of internal and BPO agents • Experience with B2B customer support • Experience with SMB customers preferred • Experience with AI technologies is a plus • Data-driven • Customer obsessed

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service