VP, Customer Success

Job Description

• Lead and build relationships with customers • Drive customer revenues including renewals and cross-selling • Create a sustainable vision for the Customer Success team • Build and lead a high-performance Customer Success team • Monitor customer retention initiatives and health • Collaborate with Executive Leadership Team

Qualifications

• Seasoned customer leader with 12+ years of progressive Customer Success leadership experience • 5+ years experience building, scaling and managing high growth Customer Success teams • Proven track record of growing revenue through sales expansion • Experience in a multi-product platform environment with complex sales strategies • Excellent executive communication skills

Benefits

• Competitive compensation • Benefits package • Stipends • Inclusive culture