Copy of Support Engineer

Job Description

• Support customers in using Mixpanel • Provide technical assistance and guidance • Collaborate with Product team to improve product • Investigate and document bugs and feature requests • Shape the product by working with PM’s, engineers, and designers

Qualifications

• Patience in communication and teaching • Excellent problem solving and analytical skills • Ability to communicate technical concepts effectively in a clear, friendly writing style • Ability to be resourceful and resilient when faced with ambiguity and new challenges • Dedication to developing expertise in a complex and constantly evolving product • Interest and aptitude to develop technical skills and learn new technologies

Benefits

• Comprehensive Medical, Vision, and Dental Care • Mental Wellness Benefit • Generous Vacation Policy & Additional Company Holidays • Enhanced Parental Leave • Volunteer Time Off • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break