Support Engineer

Job Description

• The right candidate is an avid learner, an advocate for customers, and a collaborative teammate • The main responsibility of a Support Engineer is to help users solve technical challenges and use Mixpanel to make impactful product decisions • Provide answers to product questions, share best practices, and debug technical issues • Collaborate with Product team to improve the product, learn product analytics, and mentor new team members

Qualifications

• Patience in communication and teaching - you love to enable others and see them succeed • Excellent problem solving and analytical skills • Ability to communicate technical concepts effectively in a clear, friendly writing style • Ability to be resourceful and resilient when faced with ambiguity and new challenges • Dedication to developing expertise in a complex and constantly evolving product • Interest and aptitude to develop technical skills and learn new technologies

Benefits

• Comprehensive Medical, Vision, and Dental Care • Mental Wellness Benefit • Generous Vacation Policy & Additional Company Holidays • Enhanced Parental Leave • Volunteer Time Off • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break