Director of Client Success, Government Vertical

Job Description

• The Director of Client Services, Government Vertical serves as a customer liaison in the industry for Softheon’s biggest clients, while also mentoring and overseeing a team of fellow Senior Client Executives and Client Executives • Have oversight to the purpose and status of each project and client engagement and with your decision-making capacity, provide perspective as needed and act as a sounding board for ideas and project issues and program impacts • Passion for understanding software solutions and how they can impact the company’s client’s current and future operations • Play a key role in helping to continue to expand external communication about the technical visions and market solutions the company is developing

Qualifications

• Bachelor’s Degree in Business Administration or in another field of study related to the industry required • 7-10 years of work experience in Account Management • 7-10 years of work experience in a Supervisory Role • 5+ years of work experience with SaaS Technologies • Experience working with Government Agencies is a plus • Experience working in Healthcare is a plus • Proficient in the use of computer and software spreadsheet programs, inclusive of MS Excel • Exceptional verbal and written communication and interpersonal skills • Strategic and detail-oriented leader with an ability to manage time, projects, and sales efficiency in a fast-paced environment while managing simultaneous projects and clients • Understanding of account management principles and best practices • Ability to form strong relationships easily • Excellent time management and organizational skills

Benefits

• Opportunity to work on cutting-edge cloud-based healthcare solutions • Work from your home company with a one-time home office stipend • Excellent benefits package that includes health, vision, and dental coverage for you, your spouse, and dependents • Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave • 15 days to Discretionary PTO based on YOS plus 9 additional holidays • Referral bonuses, discretionary bonus program, spot bonuses, and professional development opportunities • An opportunity for you to be part of a team committed to improving healthcare access and affordability by leveraging innovative technology solutions